A. Our Commitment to a Thoughtful Delivery Schedule
At www.4redpaw.online, we hold dear the core value of fostering a sense of belonging within our community. This sense of belonging extends to our delivery schedule, where we aim to ensure your convenience and satisfaction, without making empty promises or pushing you into unnecessary purchases.
Our commitment to providing quality products, as well as a considerate and sustainable approach to deliveries, has led us to establish the following schedule:
- For our beloved customers in Dubai city limit, we conduct deliveries thrice weekly.
- For those in Abu Dhabi city, we deliver your orders twice weekly.
- And for our customers residing in other emirates and outside city limit, we offer a weekly delivery service.
We understand that in today’s fast-paced world, quick deliveries have become the norm. However, we believe that the essence of our brand lies not only in the products we offer but, in the relationship, we build with each one of you. This is why we seek your kind understanding regarding our delivery schedule.
Our delivery schedule has been carefully designed to ensure that we can continue offering you high-quality products, personalized service, and thoughtful attention to your needs. By adopting this schedule, we aim to minimize our carbon footprint, reduce unnecessary waste, and create a more sustainable future for us all.
We genuinely appreciate your support and trust in us. Your understanding of our delivery schedule allows us to maintain our commitment to providing the best products and services while remaining mindful of the environment and the well-being of our valued customers.
Thank you for being a part of our community, and for embracing our values of sustainability, belonging, and genuine care. Together, we can continue to make www.4redpaw.online a place where you truly belong.
B. Restrict amending and cancelling orders
We would like to extend our sincerest apologies for any inconvenience you may have experienced due to our policy of not accepting amendments or cancellations once an order has been confirmed. We understand that you may have had valid reasons for wanting to make changes, and we regret that we are unable to accommodate your request.
Our decision to restrict amendments or cancellations post-confirmation is rooted in our commitment to delivering the highest quality products and services to our valued customers. The process that follows order confirmation involves various layers of production and logistical activities that are meticulously coordinated to ensure timely and accurate delivery. These processes begin immediately to meet our promised delivery times and standards.
However, we acknowledge that unforeseen circumstances can arise, and we understand that mistakes can happen. We genuinely apologize for any frustration this may have caused. We want to assure you that we are constantly working to improve our customer experience and make your shopping experience as smooth as possible.
To minimize the need for amendments or cancellations, we encourage our customers to review their orders carefully before proceeding to the checkout. We understand that this may not always be sufficient, and we will continue to explore ways to enhance our order management processes to better serve your needs.
Thank you for choosing us, and we appreciate your understanding.
C. Refund, Return & Exchange Policy
If any problems arise with your order, kindly contact us via email at return@4redpaw.online within 24 hours of receiving your order. Please include relevant details such as your order number and clear images to assist us in addressing your concern. Our customer care team will respond to your inquiry as swiftly as possible.
Please note that products should be returned in its original saleable condition and have been properly stored.
Additionally, products acquired through free vouchers, special offers, or promotions are not eligible for returns or replacements.
D. Terms of Use
This website, bearing the domain name https://4redpaw.online, along with its associated sub-domains, sites, services, and tools (hereinafter referred to as the ‘Site’), as well as all the documents, data, information, and materials contained within the Site, are the property of Eglitz Global Plus LLC FZ (‘EGLITZ,’ ‘we,’ or ‘us’). The term ‘EGLITZ’ refers to Eglitz Global Plus LLC FZ, a company incorporated in the United Arab Emirates and licensed to operate within the Meydan Freezone, Dubai, UAE. This term also encompasses its subsidiaries, associate companies, affiliates, and any companies or entities that are managed or controlled by EGLITZ or are under common control or management with it.
These terms and conditions (hereinafter referred to as the ‘Conditions’) govern your use of this Site. By accessing this Site, you are considered to have accepted these Conditions. If you are not an authorized user or do not agree to these Conditions or any part of them, you must refrain from using this Site. EGLITZ reserves the right to modify these Conditions and the content on the Site at any time
E. Security & confidentiality
Electronic data transmissions, including those over the Internet, are considered public communications, and any use of such media is inherently public, not private. Information resulting from or associated with such usage is either publicly accessible or the intellectual property of the entities gathering the information, rather than being personal or private in nature. EGLITZ cannot guarantee the security or confidentiality of any information you transmit to us. Therefore, any information you send to EGLITZ is done so at your own risk.
In the event that you have been granted a login and password, please be aware that they are intended for your personal use exclusively. You are not permitted to disclose your login or password to others or allow anyone else to utilize your login and password to access the website. It is your responsibility to safeguard the confidentiality and security of your login and password. You accept accountability for all activities undertaken under your account or password. If you suspect that the security of your login or password has been compromised, you must notify EGLITZ promptly.
F. Disclaimer
EGLITZ shall not be held liable for any direct, indirect, special, incidental, or consequential losses or damages, which may include but are not limited to, loss of profits, missed business opportunities, business disruptions, or data loss, regardless of the cause, whether it be contractual, tortious, or any other legal basis. Such losses or damages may occur in connection with or as a result of:
(a) Your utilization of the Site or any linked website.
(b) Your reliance on or usage of information or any other material obtained through the Site, including via any linked website.